We spent five hours today talking in circles. I think we're all ready to kill something.
So we came up with a definition last week for meaningful
engagement, and now we’re trying to figure out how to measure it. We thought we
would survey people, and have them example social media posts on a scale of
1-10 for each of the three main factors. The first two are intuitive
enough—personal interest and learning. But how the hell are you supposed to
rank a post for its community aspect? There’s nothing intuitive about that.
So we started throwing ideas back and forth, and shooting
them down as quickly as we came up with them. They weren’t specific enough.
Were too biased. Were completely subjective. We debated and argued and
discussed and got bloody nowhere.
Once again, the problem is that we’re engineers trying to do
social science. I tried (not for the first time) to point out that we don’t
need a technical, exact, thorough measurement; we just need /something/ that
can later be used as a launching point, a starting ground. It’s subjective by
nature; it doesn’t necessarily have to be specific. But I did a poor job of
communicating that, or else they just weren’t willing to accept it; I’m not
sure which. Maybe both. So we talked in circles some more.
And then it got worse, when one of my teammates burst out
saying that not only is our project impossible, but it’s pointless. No one
actually cares. No one is actually going to use anything we uncover. All anyone
cares about is getting more customers, making more money, and meaningful
engagement isn’t going to help that, so it doesn’t matter whether anything is
meaningfully engaging to begin with.
And when I tried to argue that meaningful engagement does matter, that it is useful, the other two agreed with
her, and together the three of them all but outright stated that I was wrong.
Suddenly I feel like I’m the only one who wants to see this
project succeed. Who cares about it at all any more. And I feel like any input
I have, any suggestions I make, are disregarded or ignored. I don’t think
that’s actually true; I realize I’m likely being oversensitive and putting too
much weight on a few particular instances. But it still feels that way.
Anyway. We met with our advisors today. They told us that we
don’t need a technical, exact, or thorough measurement, that it’s subjective by
nature, and that it doesn’t necessarily have to be specific. Go figure.
I don’t want to go to work tomorrow.
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